Refund Policy
At ResumeDost, we are committed to ensuring a smooth and hassle-free experience for all our users. We understand that technical issues or payment discrepancies may occasionally arise. To address such situations, we have outlined our refund policy below:
Eligibility for Refund
- Duplicate Payments: If a payment is accidentally processed more than once for the same service.
- Failed Downloads: If the resume download is unsuccessful after a successful payment, and the issue cannot be resolved within 48 hours.
- Technical Errors: In the event of a technical glitch on our platform leading to an incomplete or failed transaction.
Non-Refundable Scenarios
- Dissatisfaction with the resume content if it was generated based on the inputs provided by the user.
- Errors or omissions in the resume due to incorrect or incomplete information submitted by the user.
- Change of mind after a successful transaction.
Refund Request Process
- Contact Us: Email our support team at support@resumedost.com or use the contact form on our website within 7 days of the transaction.
- Provide Details: Include the following information:
- Transaction ID or payment receipt.
- Date and time of payment.
- Description of the issue.
- Review and Response: Our team will investigate the issue and respond within 5 business days.
Refund Timeline
The refunded amount will be credited to your original payment method within 7–10 business days. If further delays occur, please contact your payment provider for clarification.
Contact Information
For any questions or assistance regarding refunds, please reach out to us:
We value your trust and aim to resolve any payment issues promptly and transparently.